Update your card

Change the card that pays for an instance, or pay what is owed after a failed payment.

You change the card for one instance’s subscription at a time, on a Dodo Payments page. The Metis Cloud console never sees your card number.

Change the card

1. Open the instance and click Billing in its sidebar.
2. Click Update card.
3. Enter the new card on the Dodo Payments page that opens.

The Update card button shows in the Subscription card while the subscription is Active.

Pay after a failed payment

When a payment fails and the subscription goes On hold, the instance stops. The Billing tab then shows The last payment failed with “The instance is stopped until it is paid. Update your card to pay what is owed; the instance starts again once the payment goes through.”

1. Click Update card in that message.
2. Enter a card on the Dodo Payments page. What you owe is charged to it.

Once the payment goes through, the same instance starts again. Its badge changes from Suspended to Resuming, then Running. The Overview shows Starting your instance while it starts.

For the rest of this situation, see Missed payments.

When you cannot update the card

Update card is not offered once a subscription is Cancelled or Expired. See Cancel a subscription.

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