Overview

Read the status of your instance, the message that says what to do next, and the Details card.

The Overview tab is the first page of every instance. It shows the instance’s status, a message that says what is happening or what to do next, and a Details card. While the instance is running, it also shows the Included AI card. See Included AI.

At the top of the page are the instance’s name, its status and its address, such as acme.metis-suite.app. While the instance is running, Open instance at the top right opens it in a new tab.

Statuses

The status appears at the top of the instance page and on the Instances page. A status with a spinner means work is in progress.

Status	What it means	What the Overview shows
Awaiting payment	You have not paid for the instance yet.	Waiting for payment, with Continue to payment. See Unpaid instances.
Setting up	Metis Cloud is setting up the instance after your payment.	“Setting up your instance”, with Retry.
Running	The instance is up.	Finish setup with your setup code, until you create the owner account. Then Your instance is ready. See Finish setup.
Suspending	The instance is being stopped.	“Stopping your instance”, with Retry.
Suspended	The instance is stopped, because its subscription is not active or a payment failed.	“This instance is stopped”. See A stopped instance.
Resuming	The instance is being started again.	“Starting your instance”, with Retry.
Deleting	The instance and its data are being deleted.	“Deleting this instance”: “Its data and backups are being removed. This page refreshes on its own.” It has Retry.
Deleted	The instance is gone.	Only the Details card. A deleted instance no longer appears on the Instances page.

While the status is Awaiting payment, or while work is in progress, the page refreshes on its own. While the instance is running, it does not. Reload the page to see changes, such as the end of setup.

Work in progress and Retry

While the instance is being set up, stopped or started, the Overview says “This usually takes a few minutes. The page refreshes on its own.” A short status line can appear under the message.

If the work seems stuck, click Retry to send the current step again. You see “Sent again.” If you see “This instance was just retried. Try again in a couple of minutes.”, wait and try again. If you see “Could not retry. Try again in a few minutes.”, the console could not send the request.

A stopped instance

When an instance is Suspended, the Overview says “This instance is stopped”, followed by why:

“The subscription is not active.” The subscription was cancelled or has ended. See Cancel a subscription.
“The last payment failed. Update your card in the Billing tab to pay what is owed and start it again.” Click Go to billing to do so. See Missed payments.

Then it says until when the data is kept: “Its data is kept until December 5, 2026, then it is deleted together with its backups. You can download an export meanwhile.” To keep a copy, see Export your data.

The Details card

Row	What it shows
Plan	The plan, its price and its billing period. See Plans and prices.
Health	Whether the instance answers. See the table below.
Setup	Waiting for the owner while the instance runs and you have not finished setup. Done and the date once you have. Otherwise “-”.
Metis version	The release the instance runs. It changes when you upgrade from the instance’s owner dashboard. See How Cloud differs.
Owner	The owner email: the email of your Metis Cloud account. Only this address can create the owner account on the instance.

Health	What it means
Not checked yet	No check has run yet.
Live and ready	The instance answers and is ready to use.
Live, not ready	The instance answers, but it is not ready to use yet.
Not responding	The instance does not answer.