Export your data
Prepare and download an export of your Cloud instance, with both of its databases and its keys.
An export is a copy of your instance that you download. The console describes it as “A self-host bundle with both databases and the environment file with its keys.” It holds your instance’s data, the assistant’s memory and the instance’s keys.
Metis Cloud also backs up every running instance each night, but you cannot download those backups. An export is your own copy.
You can prepare an export while the instance is Running or Suspended. Otherwise, the card says “Exports are available while the instance is running or stopped.”
Before you start
You need two-factor authentication on your Metis Cloud account. Without it, the Exports tab says “Two-factor authentication is required for exports”, and Prepare export and Download do not work. Click Settings in that message to turn it on. See Two-factor authentication.
Prepare and download an export
Open Exports
Open your instance in the console and click Exports in the sidebar.
Prepare the export
Click Prepare export. A new row appears with the status Preparing. The page refreshes on its own until the export is ready.
Download it
When the status is Ready, click Download. Your browser downloads the file.
Each click makes a new download link that works for ten minutes. If a download does not start, click Download again.
The list of exports
The Exports card lists your 5 most recent exports, with the time each was Requested, its Status and the File.
| Status | What it means |
|---|---|
| Preparing | The export is being made. |
| Ready | You can download it. |
| Failed | The export did not work. A reason can follow. Prepare a new export. |
If something goes wrong
| Message | What to do |
|---|---|
| “An export is already being prepared.” | Wait until the current export is ready. |
| “The export could not be started. Try again in a few minutes.” | Wait a few minutes, then click Prepare export again. |
| “An export is available once the instance is running or suspended.” | Wait until the instance is running, or until it is stopped. |
| “This export is not ready.” | Wait until the status is Ready. |
When the instance is stopped or deleted
When an instance is stopped, its status is Suspended, and its data is kept until the date on the Overview. You can still prepare and download exports until then. See Overview.
When you delete an instance, its exports are deleted with it.