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Compose and send

Write a new message, reply, reply all and forward, add attachments or a Drive link, undo a send, and work with drafts.

This page covers everything about writing mail: a new message, replies and forwards, attachments, and what happens after you click Send.

Write a new message

Open the composer

Click Compose in the sidebar, or press m then c. A New Message window opens.

Check the From address

If your workspace has more than one mailbox, From is a menu. It starts on the mailbox you are in (or the first mailbox in All inboxes). With one mailbox, From just shows its address.

Add recipients

Type an address in To. Metis Suite suggests contacts as you type. An address becomes a chip when you type a comma or semicolon, press Enter, or click away. Click Cc or Bcc to add those fields too.

Add a subject and write your message

Type the subject in Subject line… and your message in Write your message….

Click Send

You have five seconds to change your mind. See Undo a send.

The New Message window with a recipient, a subject and the Cc field open

A few details about recipients:

  • Each address becomes a chip that you can remove with its X.
  • Text that is not a valid email address is left out without a warning, so check your chips before sending.
  • Addresses are saved in lower case.

If you click Send without a recipient or a subject, a red strip says “To and Subject are required.”

To close the composer, press Esc, click the X (Close compose) or click outside it. Once your draft has saved, it stays in Drafts (see Drafts).

Format your message

The bar under the message has these buttons:

  • Bold, Italic and Underline
  • Bullet list and Numbered list
  • Link: your browser asks for the web address to link to
  • Attach files: pick one or more files from your computer
  • Link a file from Drive: see Link a file from Drive

Attachments

Click Attach files and choose your files. Each file shows as a chip with an X to remove it.

Attachments can be up to 25 MB per file and 25 MB in total. If one file is too big, a message names the file and says it exceeds 25 MB. If all files together are too big, you see “Total attachments exceed 25 MB”.

Instead of attaching a file, you can insert a link to a file in one of your workspace’s drives. The file is not attached: the person you write to opens it through your drive provider’s link.

  1. Click Link a file from Drive (the drive icon).
  2. Pick the file.
  3. Click Insert link. A link with the file’s name is added to your message.

This button only appears when your workspace has a Google Drive or OneDrive drive. Other kinds of drives cannot share links this way.

If the file has no link you can share, you see “That file has no shareable link at its provider”. If the file cannot be opened, you see “Could not read that file”.

Reply

Open the message and click Reply in the toolbar. The composer opens with:

  • To set to the sender, or to their reply address if they gave one. If you wrote the original message, the reply goes to its original recipients.
  • the subject starting with “Re:”
  • the original message quoted under your text, starting with “On (date), (sender) wrote:”

The quote is folded away. Click Show quoted text to see it and Hide quoted text to fold it again. Click the X next to it (Remove quoted text) to leave the quote out. Known trackers are always removed from the quote.

Reply all

Reply all appears when the message went to more than one person in To and Cc. It works like Reply, and also adds the original To and Cc recipients. Your own addresses are left out.

Forward

Click Forward in the toolbar. The composer opens with:

  • an empty To field
  • the subject starting with “Fwd:”
  • a “Forwarded message” block with the original’s From, Date, Subject and To, followed by the original message

Reply from the bottom of a message

A Reply bar sits at the bottom of the reading pane. It opens when you scroll to the end of a message, or when you click it. When it is closed, it may show how many smart replies are ready, for example 3 smart replies.

Inside you find:

  • Reply with stance and Smart replies, which write a reply for you with AI. See AI help in mail.
  • A quick reply box, Reply to followed by the sender’s name. Type in Write a reply… and click Continue. The full composer opens with your text and the original message quoted, so you can finish and send it there.
The reply bar open under a message, with smart replies and the quick reply box

Undo a send

When you click Send, the message waits for five seconds before it goes out. A notice counts down (“Sending in 5s…”) with an Undo button.

  • Click Undo to stop the send. The composer opens again with your message.
  • If you do nothing, the notice shows “Sending…” and then “Email sent”.
  • If sending fails, the notice shows “Send failed” with the reason.

If you send too many messages in a short time, you see “Too many requests. Please slow down.” Wait a moment, then send again.

To send at a later time instead, see Schedule a send.

Drafts

While you write, Metis Suite saves your draft with your mail provider a moment after you stop typing. It starts saving as soon as the message has a recipient, a subject or some text. Next to the New Message title you see “Saving draft…”, then “Draft saved”. If saving fails, it says “Couldn’t save draft”.

Your saved drafts are in the Drafts folder. To keep working on one:

  1. Open Drafts and click the draft.
  2. Click Edit draft in the toolbar. The composer opens and keeps saving to the same draft.

When you click Send, the saved draft is removed.

For Zoho mailboxes, each save replaces the draft with a new copy.

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