Cancel and retry runs

Stop a run that is waiting or running, and run the failed or blocked steps of a run again.

You can stop a run before it finishes, and you can retry a run that failed or was blocked. Both start from the run’s details page. Anyone who can see a run can cancel or retry it.

To open a run, click Workflows in the left rail, click Activity at the bottom of the list, then click the run.

Cancel a run

Cancel run appears at the top right of a run that is pending or running.

1. Open the run and click Cancel run.
2. The dialog Cancel this run? opens. Read what it says, then click Cancel run to confirm, or Keep running to leave the run alone.

What happens depends on the state of the run:

• The run has not started its next attempt yet. None of its remaining steps run.
• The run is running now. It stops before its next step. A step that is already in progress cannot be called back and may still finish. Nothing the run already did to your mail is undone.

Either way, the workflow itself stays enabled, and the steps that finished stay in the history. A message at the bottom of the screen confirms the result, for example “Cancelled” or “Cancellation recorded”. If the run had already finished, the message says so and nothing changes.

A run you cancel while it is running shows the status stopping, with a note that it stops before its next step. Once the step that was in progress is done, its outcome appears in the run details.

To stop a workflow from running again, turn it off. See Manage workflows.

Retry a run

Retry failed steps appears at the top right of a run whose status is failed, partial or blocked.

1. Fix the cause first. The run’s Error and the step rows say what went wrong, for example “AI is turned off for this mailbox”.
2. Open the run and click Retry failed steps.
3. The dialog Retry this run? opens. Click Retry failed steps to confirm, or Not now to go back.

The run is queued again and starts shortly after. A message says how many steps will run again and how many keep their results.

How a retry works:

• Only the steps that failed or were blocked run again. Steps that completed keep their results and do not run a second time, so nothing that was already done to your mail is done twice.
• The retry uses the version that ran. Even if you edited the workflow since, the retry follows the saved version the run started with.
• The run keeps its place in the history. It does not appear as a new run. Its status line shows “attempt” and a number.
• Answered questions are not asked again. If an Ask step already finished, its answers are kept.

When a run cannot be retried

The retry is refused, with a message that says why, when: